On Demand-Managed Services Support
Ready to support your teams with a developer on call Ready to support your teams with a developer on call
Microsoft Platform Managed Services and Support
Increase productivity and drive more value with an outsourced IT support model. Flexible plans designed to maximise speed to support your Microsoft business applications.
Helpdesk Ticketing
Supporting your business applications with helpdesk and ticketing SLA support
Application Support
Purchase pre-paid days for development and integration services on demand
Training on Demand
Purchase pre-paid days for learning, education, training and delivery
SOFTWARE DEVELOPMENT
Custom software application and integration development
SLA Management
Meeting timeframes, and KPI's, SLA's with built in reports for monitoring
Self service portal
Access to a self service portal to track burn downs and ticketing SLA's
Achieve more with an outsourced model to support your Microsoft business applications.
The only Microsoft partner with an experienced certified team of developers on demand ready to support your business and integrated solutions.
Support Process
Microsoft Managed Services
We manage and resolve user-reported support requests, enhancements, and inquiries. Our team of specialists create, track and prioritise, assignment, resolution, and closure of tickets to ensure we can help you meet your SLA targets.
Flexible Scalable Support Agreements
Managed services frequently asked questions
What SLA's can you support?
24 hr response time for application and development support tickets
Can you support existing apps?
Yes we can - were a highly skilled team of developers
Can you develop new apps?
Yes you can use pre-paid days for development support
Can you support integrations?
Yes, as long as we have reviewed the platform integration design documentation
What technologies fall under support?
Power Platform, Dynamics 365 and Office 365 products. Check out our technology page
Can I prepay for development days?
Yes if your not looking for an SLA you can always purchase days in advance
What's included in a support agreement?
SLA Management, Weekly Support Calls, Ticketing Portal, Reporting Insights
What countries can you support?
We support customers globally as we have partners in UK, Canada, Asia and US
Discovery
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DEVELOPMENT SERVICES
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